Understandably, we get asked a lot of questions by customers and those inquiring about our services. We want to give you complete transparency with honest straightforward answers to your questions. Here are some of our most commonly asked questions and our answers. If you have a question that you don’t see, reach out to us by clicking the “Ask a question” button below and we’ll be happy to provide you an answer. 

What is your service area?

We service West Des Moines and the surrounding areas. 

ARE YOU LICENSED AND INSURED?

Yes we are. We are registered as construction contractors with the state of Iowa as required and we carry a million dollar general liability insurance policy. Our state contractor registration number is #C148278.

Do you provide a written contract?

To make sure all parties are protected we always provide customers with a professional estimate, contract and/or invoice outlining the services provided and all the terms and conditions. All services provided are itemized and detailed so you get a clear understanding of what is included, what the price is, payment terms as well as a timeline. By signing the contract, all parties agree to the terms as stated. 

Do you offer financing?

Unfortunately, at this time we do not offer financing. However, we can help with ideas, materials and services to keep you on a budget friendly track. 

Do you offer any discounts?

We support our Veteran's and appreciate your service! To show our appreciation we offer a 10% discount on our services to all who have served. 

We also run specials throughout the year. You can find current and upcoming promotions on our promotions page or follow us on our social media pages to keep up to date on all that's happening at Heritage Painting & Home Services. 

Are materials included?

That depends on the project and what works best for all parties. If materials are included, it will be listed as a separate line item on the estimate/invoice. All terms and conditions will be outlined in the estimate or the invoice we provide.

Do you charge a deposit?

When operating a small family business like we are, certain situations such as last minute cancellations and non payments can be a huge financial hit for the company. Therefore, depending on the project, in order to secure scheduling, cover job related cost and cover risk mitagation, we do require a deposit. You will always be provided a contract once the project is approved, which will be reviewed and signed prior to or along with receiving a deposit. A scheduling confirmation will be included on the contract as well as on the deposit payment receipt provided. This ensures that the customer will be protected by a contract, from a contractor no-show and as proof that a deposit was paid to receive the services outlined in the estimate/contract. Detailed payment terms and conditions will always be included on any estimate, contract or invoice that we provide to our customers. 

Can you give estimates over the phone?

With so many variables involved in painting or with home improvements, we prefer to come in person to evaluate a project and get the information we need to provide you with an estimate that is as accurate as possible. We can give you a base line estimate over the phone with some basic information you provide us, but without meeting in person, we cannot guarantee that there will not be other factors of the project that change the price overall. 

Do you have a question you’d like to ask? Fill out the form below and we’ll Give you an answer as soon as we can!